Quality Management Foundations

Quality Management Foundations: How well employees understand and use quality in their daily work is a key factor in a company’s success. Steven Brown, the lecturer, describes quality from a business standpoint in this course and goes over the main quality frameworks, tools, and tactics that you can use to more successfully manage quality in your organisation. Learn to distinguish between the various definitions of quality used by your organisation and supplier chain. Discover the essential elements of the three main quality strategies, the key quality instruments that help to increase performance, and the key qualities of the major quality management frameworks.

Learning Objective: By the end of the course “Quality Management Foundations,” students will be able to understand, apply, and effectively implement the principles and practices of quality management to ensure the delivery of high-quality products or services in various organizational settings.

Specifically, students will be able to:

1. Define and explain the key concepts and principles of quality management, including quality standards, process improvement, and customer satisfaction.
2. Apply quality tools and techniques, such as process mapping, statistical process control, and root cause analysis, to identify and solve quality problems in real-world scenarios.
3. Analyze and evaluate quality management systems, including ISO 9001, Six Sigma, and Total Quality Management (TQM), to determine their applicability and effectiveness in different contexts.
4. Develop and implement quality management strategies, plans, and metrics to monitor and improve quality performance throughout the organization.
5. Understand the importance of leadership, culture, and employee involvement in promoting a quality-driven organizational culture and fostering continuous improvement.
6. Demonstrate effective communication and teamwork skills in quality management contexts, including engaging with stakeholders, managing change, and resolving conflicts.
7. Apply ethical and legal principles in quality management, including understanding the responsibilities of quality professionals, ensuring compliance with relevant regulations and standards, and upholding integrity and transparency in quality practices.

Overall, this course aims to provide students with a solid foundation in quality management principles, practices, and tools, and equip them with the knowledge and skills necessary to effectively manage quality and drive continuous improvement in various organizational settings.